F.A.Q

1/ Freight

1.1 Is the freight rate for each plant or for the whole order ?

Answer. The freight & packing rate is for the whole order.

1.2 How long does it take to get to my place & do the plants survive ?

Answer. They get there quickly (see freight & packing section for details) & arrive in good condition & are guaranteed to do so.

1.3 How are they sent ?

Answer. They are sent by Fastway Couriers or Australia Post `Parcel Post’, if Fastway cannot deliver to your address. We use Toll (Air Priority) for WA, NT and Tas. Couriers give the faster service.

1.4 After I send my order when can I expect to receive my plants ?

Answer. We are usually able to send orders that have been received & paid for by the preceding Wednesday on the following Monday or Tuesday. (excluding WA, Tas. & NT….see below & freight section)

 

2/ Packing

2.1 How are they packed.

Answer. Each plant is individually prepared so it will not dry out, remain in its pot and remain in tact for the trip. Your plants are then laid horizontally in recycled cardboard

cartons and surrounded with shredded paper……so they will not move even with the rough treatment they might receive in transit.

2.2 How long can they survive in the freight systems ?

Answer. They are prepared & packed to travel the world & back if need be. Orders to remote parts of N-W Australia can take 8-10 days to get there but still arrive in good condition. An occasional order (not picked up by receiver) has taken longer to 2.5 weeks & still plants will arrive in good condition….although some may drop some foliage.

 

3/ Guarantee- Refunds & Returns

3.1 What does your guarantee cover ?

Answer. Our unique guarantee means that if your plant dies within 4 months of sending we will either replace it with the same or plant of similar value of your choice or send a refund.

The guarantee is cognisant of the plant being suitable for the area & that the purchaser has applied normal plant sense in caring for the plant.

3.2 What do I do if my plant dies & I cared for it correctly?

Answer. Just contact us or email us. Our contact details are located under Contact Us (Link).

3.3 Can I return a product if not as ordered.

Answer. Products can be returned in their original condition to Paradise Distributors, 9 Paradise Place Nambour QLD 4560. Please include with your return: your name, address and your Reference/Invoice No. from the paperwork that accompanied your order. Also advise whether you require a refund or a replacement.

 

4/ WA, TAS & NT Orders

4.1 Are you authorized to send plants to Western Australia, Tasmania & the Northern Territory ?

Answer. Yes we do the necessary treatments, inspections & documentation. This is a very time consuming, expensive & intricate process for us & involves red tape & liaison with Dept of Agriculture in WA and Tas & Dept of Primary Industries in QLD & NT. We are one of the few nurseries happy to do the process.

 

4.2 When do you send to WA, Tas & the NT ?

Answer. We need to do all the orders in one batch in order to keep the DPI inspection charges ($160 per hour when you add their travel time) under control.

We send every 4 to 5 weeks & advertise the dates in our catalogues. The plants leave on a Friday (or sometimes Monday) & keep traveling all weekend to you. On some occasions, we send on a Monday.

 

4.3 How long do they take to get to WA, Tas & the NT ?

Answer. They usually arrive the following Tuesdays or Wednesday. To remoter areas they may be 2 or 3 days longer but usually in the same week. Even if they do not arrive to the following week the plants should be OK. We send all parcels by Toll (Air Priority).

 

4.4 Does your freight charge include Quarantine Inspection costs ?

Answer. Yes it does.  There is an inspection at our end for WA, NT andTas. The reason WA cost is higher is because we have to pay for an additional expensive inspection in Perth.

 

 

5/ Visiting our Nursery

5.1 Am I able to visit the Nursery ?

Answer. We cannot be all things to all people & are set up to send plants Australia wide (& worldwide) by Courier, Toll or Australia Post. We package the plants so they can travel this way. We spend all our time packing, growing & cataloging plants. We are not set up as a Garden Centre.

5.2 What if I am persistent & still want to visit ?

Answer. We do some appointments for quick visits but we have to take you around on an an individual basis as we do not set the plants out with name tags for self guided tours. Phone for an appointment…mondays and weekends are not possible.

5.3 What if I am an old time customer…..can I just drop in ?

Answer. We love meeting our old time customers & often do. Yes you can but you should phone first & realise that we may not be available at the only time you can come.

5.3 Can I pick up at the nursery ?

Answer. Yes you can at an appointed time. You need to phone before you come please. Phone – 07 5441 5921

5.4 How do I get there ?

Answer. Our address is 9 Paradise Place Nambour QLD. We are only one km from the centre of Nambour.

Paradise Place is a new address & is only listed in new refadexes etc. If you have an old one just look up Bonney St.. Bonney St is only a short street & Paradise Place runs off it to the left near the end.

These are the directions. From the Brisbane (south) direction. Take the Nambour Connection Rd left off the Bruce Highway…head to Nambour. Go a few K’s to the 1st set of lights (KFC on corner) & turn left into Arundel Ave. Go about 300m to the next set of lights & turn left into Elizabeth St. Go 600m & turn left into Bonney St. Go 300m & turn left into Paradise Place. At Paradise Place look straight down the hill…take the leftside driveway that says Paradise Distributors by Appointment Only.

Go 70m past the first house to 9 Paradise Place…..our house is there & if we have arranged to meet you at the nursery just go another 70m to the left along the dirt track as far as you can go.

From the Gympie (north) direction …driving through Nambour turn right at the last set of lights (KFC on corner) into Arundell Ave & follow the directions above.

 

6/ Ordering Plants

6.1 Can I order by phone ?

Answer. Yes you can phone 07 5441 5921 between 8.00am & 6.30 pm any day. QLD Time.

From 4th October to 4th April (Daylight Saving months) QLD is 1 hour behind NSW, ACT & Vic, 30 minutes behind SA & 30 minutes ahead of NT & 2 hours ahead of WA.From 5th April to 3rd October QLD time is the same as NSW, ACT, Vic & SA, 30 minutes ahead of NT & 2 hours ahead of WA.

NB QLD, NT & WA do not use daylight saving. Daylight Saving dates change on a Sunday.

6.2 Can I order by Mail ?

Answer. Yes you can & if you write our address with the Reply Paid Number you do not have to use a postage stamp. This can be convenient if you are out of stamps.

You just write it like this: Paradise Distributors, Reply Paid 66743, 9 Paradise Place, Nambour, QLD,4560.

6.3 Can I fax the order in ?

Answer. Yes you can. Fax is 07 5441 5456.

6.4 What if I do not have an official order form ?

Answer. We are not the government!! You can use any piece of paper but you need to include all information including telephone number. Or you can ask for our Email order form and we will email it to you.

6.5 What are common mistakes that people can easily make when ordering.

Answer. When ordering by mail or fax common things forgotten are:

name & address, phone number, incorrect credit card numbers, no expiry date. If paying by money order its a very good idea to write your name & address on the back of the part you send away.

 

7/ Asking Questions by Email

7.1 Can I ask questions by Email?

Answer. As we get hundreds and hundreds of emails, your question can be easily lost. We do not have people available for email answering.

7.2 What is your preferred format to answer questions?

Answer. Facebook and telephone are preferred.

Phone – 07 5441 5921

Facebook – www.facebook.com/ParadiseDistributors

 

8/ Parries….Paradise Bonus Rewards System

8.1 What are Parries ?

Answer. Each order we send out will have a voucher with bonus points (Parries) awarded. The bonus points will be on the basis of 10 Points (Parries) for every $10.00 of purchases. Most plants we advertise in the main part of our catalogue will have its Parry value to purchase listed in brackets after the price.

8.2 How do I claim a plant with my Parries ?

Answer. When you wish to use your Parries just send in your vouchers or fax or phone them. If ordering on our website just write in the Comment Box , at the very end of the order form, how many Parries you have & what you would like to buy with them. Remember the bonus point vouchers are dated and have an expiry on them and once expired they are invalid.

8.3 How do I use my Parries when I’m ordering online?

Answer. Instead of adding the Plant you wish to purchase with parries into your shopping cart. Write the plants name into Order Notes below your Shipping and Billing Address in the checkout process. If you do end up adding an item to your cart, you will be charged for it. Just keep that mind when you plan on shopping with your parries.

8.4 Are there any conditions on the use of Parries?

Answer. Yes Parries must accompany an order valued at $20 or more. You cannot use your Parries until you have at least 90. Parries are not exchangeable for cash nor deducted from the order value & are not transferable to another person. Simply choose your plant to buy with the unexpired Parries you hold.

8.5 What If If the plant costs less than the Parries you hold ?

Answer. If say you have 150 unexpired Parries & you buy a plant worth 120 Parries…we will send back change of 30 Parries.

8.6 Do you keep a record of how many Parries I have ?

Answer. No….if you wish to use your Parries you need to hold on to your vouchers.

8.7 What do I do if I still do not know how to use my Parries ?

Answer. Phone us on 07 5441 5921 and we will clear up any misunderstandings.

 

Key

1m = Typical Height of Plant in Cultivation ie one metre
V = Vine
* = Fragrant
** = Native To Australia
Rf = Rainforest Plant
Ed = Edible
F = Frost Resistant
Fm = Moderately Frost Resistant

Suited to: A = Mild Climates from Hervey Bay (+Nth QLD Tablelands) South to Wollongong, SA & WA
B = Inland / Hot&Dry
C = Cool Areas/Tablelands, cool parts TAS & VIC
D = Tropics
E = Seaside Planting-Salt Spray

If we use a small a,b,c or d indicates not known by us but worth a try with extra care and placement. Often our customers give feedback on these. In addition every climate has different microclimates and every backyard has its own microclimates with various degrees of protection against the elements. Microclimates can be created that allow one gardener to grow plants that the neighbour can only dream about.

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